TENANT RELATIONS

Although FirstService Residential Realty’s fiduciary responsibility and most important relationship is with you the investor or owner, we also take the tenant relationship seriously. After all, they are your customer. FSRR’s staff is trained to handle tenant related issues and strives to ensure the tenant is having a pleasurable rental experience.

We gather as much data as possible to properly assess the quality and character of a tenant. The information obtained includes:

• An application completed by each tenant that includes employment history and other relevant information.
• Previous landlords may be contacted to ensure that potential tenants can afford the home they would like to rent and that their previous rent was paid on a timely basis.
• All tenants will be screened with RegistrySCOREX(sm) which utilizes a comprehensive nationwide database of landlord-tenant records. This system is the nation’s first statistically validated scoring model that integrates the nation’s three largest credit bureaus, information collected from over 2200 courthouses and the consumer’s application into a score that indicates the relative degree of risk of each applicant.